National- Mercedes-Benz India has strengthened its service network in southern India with the launch of three facilities, one in Bengaluru and two in Hyderabad. This expansion is part of the company’s strategy to enhance its presence in key metropolitan areas and improve customer service.
In Bengaluru, a new 2S (Service and Spares) facility by Sundaram Motors has opened on the International Airport Road. Spanning 47,000 square feet with a built-up area of 23,000 square feet, the facility is equipped with ten service bays and can handle over 4,000 vehicles annually. It features advanced concepts like the ‘Aero Hub’ and ‘Pit Stop,’ a digital interface system, private consulting rooms, a vehicle handover area, and a café. Additionally, it includes a 60 kW fast charging station accessible to all EV users, and Quick Body Repair Zones for select services completed within three hours.
In Hyderabad, Mahavir Motors has opened a 2S facility in a high-net-worth residential area near the city’s IT corridor. This facility spans 39,000 square feet and includes 19 service bays, servicing over 480 vehicles monthly. It combines physical and digital elements in its customer experience design, featuring consulting areas, a vehicle handover zone, and sustainable architectural features.
The second Hyderabad facility, developed by Landmark Cars, covers 12,000 square feet and operates with six service bays. It specializes in vehicle servicing and body paint work, offering private rooms for discussions and Premier Express service bays for quicker turnarounds.
With more than 125 customer touchpoints across over 50 cities in India, Mercedes-Benz continues to implement its ‘Go to Customer’ strategy, bringing services closer to customers in both established and emerging markets. These new facilities are designed to meet the brand’s high standards of after-sales support while providing a personalized and convenient experience for customers, including modern consulting spaces, boutique accessory shops, and enclosed vehicle handover areas with product briefing screens.
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