Delhi- Eicher Motors Ltd., a unit of VE Commercial Vehicles., sets the standard in connected ecosystems with 100% connected vehicles, supported by an Uptime Centre and the My Eicher app. Serving 115,000 customers across India, My Eicher connects over 275,000 trucks and buses to Eicher’s Uptime Centre.
It offers an integrated platform providing comprehensive services from the moment a customer purchases a vehicle. Key benefits include enhanced fleet support, increased uptime assistance, and smart fleet solutions. The software's main feature-geofencing, trip tracing, and real-time tracking enable extensive vehicle management.
Eicher’s Uptime Centre tracks traffic conditions and the health of each connected vehicle 24/7. Using AI and ML-powered predictive diagnostics, Eicher professionals can detect damage in real-time and notify clients via calls and the My Eicher App with predictive uptime alerts.
Customers receive detailed information on malfunctions, recommended actions with documentation and videos, and support issue progress. They can monitor vehicle performance and health in real-time via a live vehicle cluster. My Eicher also includes a Charging Management module with Charge/Discharge graphs, a Charging Summary, and EV performance reports. Clients can track CO2 emissions and corresponding diesel savings achieved by their electric vehicles.
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